On-Time Guarantee

(Only Available in North America. For other areas, please visit the regional station.)

Overview

For your shopping experience, we aim to ensure that all orders are processed and delivered in a timely manner by implementing an on-time policy. We also hope that if there is a delay in logistics, you can also get a standard compensation. We commit to:

1.Order processing time:

All orders will be processed within 36 hours of receipt. Please understand because of the time difference. Sunday orders will be processed the next business day.

2.Double Check time:

After the order is processed, we will complete the double check within 5 days, send you product pictures by email, and notify you of delivery. In case of special circumstances such as out of stock or other force majeure events, we will notify you in time and provide appropriate solutions.

3.Delivery time:

Delivery time depends on your location and the delivery method you choose. We offer standard logistics and faster logistics for you to choose. After your order is shipped, we will provide a tracking number so that you can track the delivery status at any time. Normally, from the time we process the order, standard logistics usually delivers it in about 18 days, and faster logistics usually delivers it in about 12 days.

4. On-Time Guarantee:

If your order is not shipped within the promised time(The table below for details) due to our fault, we will offer compensation measures, cash back directly. The delivery time is based on the time displayed on the courier website. Force majeure factors are excluded, such as war, tsunami, etc.

Please click the image for details.